Demonstrate trust and empathy

• Accommodate schedule and location flexibility to support caregivers’ personal and professional well-being
• Prioritize caregiver understanding and compassion within HR teams
• Provide opportunities for employees to anonymously ask questions and receive answers about caregiving issues and benefits

Expand benefit education

• Offer periodic work-time sessions targeted to caregivers that explain benefits and offer one-on-one follow-up opportunities
• Provide in-depth knowledge on how benefit features might help, such as mental wellness or dependent parent features attached to their critical illness or hospital indemnity insurance
• Develop company intranet content specific to caregiving needs and benefits
• Leverage benefit providers for HR team training to build knowledge and position them to provide meaningful assistance

Validate confidentiality and job security

• Regularly reinforce to employees that using benefits is private, and there is no penalty for using them
• Periodically affirm that employee information is anonymous and safeguarded

Establish/emphasize existing employee resource groups for caregivers

• Provide a safe space for caregivers to feel seen and learn from others’ experiences
• Empower caregivers to review benefits, spread awareness, promote utilization and share enhancement suggestions with HR