You might be thinking:
Yeah, we offer mental wellness benefits, but almost no one uses them!

Mental health resources are a new concept for a lot of employees. Even if you offer mental wellness benefits, it’s common for employees to be apprehensive to use them. Our study uncovered some common barriers and what employers can do to increase participation.

Barrier 1: Confidentiality

Misconceptions that employers know what services are being used and concerns around accompanying professional backlash creates wariness around utilization.

Boomer and Gen X employees are uncomfortable with counseling in general and are especially worried about the stigma associated with using these types of resources.

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I do not want my supervisor to know that I would do this because there is an unstated stigma against this for future promotional opportunities. Boomer
If you use them it goes in your personnel file and will follow you through your career. So even if I thought I need help, I would get it privately and not let my employer now. Gen X
Employer would use against employee to get rid of them. Younger Millennial
Management tends to treat employees differently after they access EAP. Gen Z